Do you customize jewelry and how can I make the request online?
Yes, we do customize jewelry all the time. The best way to customize jewelry is stopping in our
store. However, if you are unable to stop in, then we would recommend calling us. Our customer
service representatives will be able to guide you through the customization process. You can
call us at: 952-892-1700.
Yes. If that statement is not enough to win over your confidence, we invite you to read our
"
Security and Privacy Statement". Princess Jewelry is a GeoTrust Secure Server Processing Site.
We promise to make every effort to get your jewelry to you in a prompt manner. We like to
fulfill our orders under 10 business days. In addition, you will receive an email with the scheduled
ship date. When planning your order we suggest planning for manufacturing time, along with the shipping.
To check the status of the order, just visit the
Order Status page and enter your order number
and name into the fields given.
Simply visit the
Order Status page and it will provide you with the tracking
number which will allow you to track your package and delivery date.
We do offer quarter sizes. Select the size you need and we will make the ring to your request.
If you have a size smaller than 4 or larger than 15.5, please email or call us before placing
the order to insure the ring can be made.
If I order my ring and it does not fit me can I get it resized?
If the ring does not fit, you can return it within the thirty (30) day period from the date of
shipment. Call or email us and we will be happy to issue a return authorization number (RMA)
to ship the ring back to us for proper sizing. You can also bring the ring into our store to
have it sized.
Please note that rings with a continuous pattern or an eternity ring cannot be sized. We must
remanufacture the ring to the size you need.
Email the returns department at
RMA@PrincessJewelry.com or call the Customer Service department
at 952-892-1700 and explain the situation. We will email a RMA or provide a process to
return/exchange the ring for the correct size.
Email the returns department at
RMA@PrincessJewelry.com or call the Customer Service department at
952-892-1700 and explain the situation. We will email a RMA or provide a process to return/exchange
the jewelry for the correct piece.
The karat is simply used to indicate the purity of gold. Gold is actually a mixture of gold and other
alloys (metals). 24-karat is pure gold (24K), 18-karat is 75% pure gold (18K), and 14-karat is 58.3%
pure gold (14K). For more information about gold or other precious metals, please visit our
educational pages.
No. White gold is yellow gold with added alloys to give it a white appearance. We offer 14-karat and
18-karat white gold, which means that either 14 or 18 parts of the actual metal, out of a total of
24, are gold. The rest is a mixture of alloys that gives the gold a white color. You can learn more
about precious metals under
educational pages.
The term carat is used to measure the weight of a diamond. Further knowledge of this can be found
under the
Diamond Education section.
The 4C's are cut, clarity, color, and carat. A further description of these 4 characteristics of
diamonds can be found in the
Diamond Education section.