Our Guarantee

Engagementring.com offers Money Back Guarantee If for any reason you are not fully satisfied with your purchase!

At Engagementring.com no purchase is complete until you are satisfied. Our products are of the highest quality, and we are confident that upon receipt of your item you will find that it matches your order exactly. However, if for any reason you decide not to keep your wedding bands, you can return them to us within thirty (30) days from the original date shipped for a full refund of the purchase price (shipping and handling charges are non refundable. Each "engraved" returned ring will be subject to a Twenty-Five Dollar ($25.00) restocking fee.)

At Engagement Ring.com, our products are artfully crafted to finest quality with precious metal or combination of metals of your liking. Our platinum items are manufactured with 95% platinum. We can manufacture items in platinum, 14K, 18K (white, yellow or rose gold or combinations) gold.

To better serve you, we generate pre-filled Return Material Authoizations (RMA) for all returned items. Please contact us at (877) YES-I-DO or (877) 493-7436 or (952) 892-1700 M-F 10am-6pm CT (Central Time). You may also email us at: RMA@EngagementRing.com to receive a RMA from our Returns Department. Please include your Name, Order Number, Daytime Phone, and let us know how we can help you. Your RMA instructions will be sent to the email address provided with your order.

The band must be received back at EngagementRing.com within this RMA time period. Any bands returned with an expired or without a visible Return Authorization Number will be refused and not be processed.

Please do not write jewelry, diamonds, or any other identifiable luxury item "word" to protect the package against possible theft during transportation. We cannot be responsible for return shipping losses.

All returned items must be returned in the same condition as they were sent. Damaged items due to client negligence and any modified or altered items (by a jeweler other than EngagementRing.com) will not be accepted.

If the item you ordered does not fit your finger size, you can return it within thirty (30) days from the original date shipped to be sized or exchanged for the proper size. Just specify your correct finger size. There might be a charge for sizing and shipping the ring back to you. A wedding ring that has been engraved or textured can also be re-sized. Please note: titanium or combination titanium wedding bands and some hand made wedding bands can not be resized.

Returns take approximately one week to process once we receive the item. Refunds will be made in the same form as the original purchase.

We reserve the right to hold and/or not process any order containing information that is incomplete, incorrect, suspicious, can not be verified or is fraudulent.